Collecting donations with a payment link

Find your link

On the dashboard home page, the Payment link card is right at the top. Your link is ready: it's your organisation's permanent donation page.

Share it

Copy it in one click, or use Share on WhatsApp, Share on Facebook or Copy for Instagram, to paste into your story or bio.

Open the customisation

Click Edit (or Set up the first time). The settings open on the left and the Live preview of your page on the right: every change shows up there straight away.

Choose the address

In Your payment link, customise the end of the address: lowercase letters, numbers and hyphens. Your page will be at donoor.org/pay/your-organisation.

Mobile or desktop

Above the preview, switch from Mobile to Desktop to see your page just as your donors will see it on each screen.

Open Customisation

In your link's editor, open the Customisation section: banner, title, description and amounts.

The title and description

Explain in a few sentences what you do and what each donation makes possible. The text appears straight away in the Live preview.

The banner

Add a Banner: a photo of your work, your volunteers or your premises. It's the first thing donors see.

The suggested amounts

Offer up to 6 Suggested amounts. Click an amount to make it the default: it will already be selected when the page opens.

Check and save

Switch the preview to Desktop to check how it looks on a large screen, then click Save.

Open Appearance

In your link's editor, open the Appearance section.

Choose your colours

The Primary colour is used for your buttons and your top banner; the Background colour covers the rest of the page. Use the colours from your logo.

The button style

In Button style, choose Rounded, Pill or Square: the preview changes straight away.

The button text

In Payment button text, write a phrase that sounds like you, for example “I support the neighbourhood”. Check it on desktop, then click Save.

Open Impact amounts

In your link's editor, open the Impact amounts section, then click Add an impact amount.

Fill in the card

Enter an amount, a title and a short description, for example “€25 — A food parcel for a family”. You can add up to 4 cards.

Add an image

A photo makes the donation real: a meal served, a lesson given, premises renovated.

Check and save

In the preview, choose an amount: the matching card appears, along with the next level. Click Save.

Set a goal

In Fundraising goal, enter the Target amount and switch on Show progress bar: a gauge that moves makes people want to take part. The goal is optional.

Set the options

In Options, keep Recurring donations and Cover the fees switched on: 4 out of 5 donors cover the fees so your organisation receives the full donation.

The tax deduction

Tax deduction displays the “66% tax-deductible” banner. You first need to activate your organisation's tax receipt service.

The information requested

Choose what you ask donors for: full name, email, message. Keep the email: without it, there's no way to send a tax receipt.

Save and admire

Click Save: your donation page is updated straight away, on phone and desktop alike.

The amount

The donor picks one of your amounts or enters their own with Other amount (€1 minimum). They choose One-time donation or Recurring: monthly by default, weekly or yearly.

The fees

The Cover the fees box is ticked by default: your organisation then receives 100% of the donation. The donor can also leave an optional contribution to Donoor (adjustable, €0 possible), which keeps the platform free.

The payment

They pay in one tap with Apple Pay or Google Pay, by bank card or with PayPal, then enter their name and email. They can give anonymously and leave a message.

The thank-you

The Thank you for your donation! page sums up their donation. They immediately receive a payment confirmation by email, plus their tax receipt if your organisation issues them.

Open the widget

On the Payment link card on the home page, click Embed. You can also embed a QR code or a fundraiser with Embed on my website.

Choose the format

Embedded appears within the page, Pop-up opens when a button is clicked, Floating follows visitors as they scroll, and Card presents a fundraiser with its donate button.

Set the appearance

Choose the width, what is displayed (logo, gauge, cover the fees, tax receipt mention, recurring donation…) and your colours. Left blank, they use those of your payment link.

Install it

In Allowed domains, add your website's address, then choose your platform (HTML, WordPress, Wix, Shopify, Webflow, Squarespace…). Click Copy and follow the 3-step guide.

Open the list of donations

In the menu, click Fundraising › Donations. Filter by status, by type (recurring or one-off), by source (fundraisers, QR codes, payment link…) or by period.

View a donation

Click a row: the Donation details show the amount collected, the net amount received, the donor's message, where it came from and the payment method.

Refund if needed

In Actions, choose Refund: the full amount or a partial amount, with a reason if you wish. The donor is notified by email.

Manage monthly donations

Filter on Recurring to see your monthly donors. Cancel the subscription stops future payments, without refunding previous ones.

Export

Click Export to download the year's donations as Excel, CSV or PDF. The Fundraising › Donors page lists each donor with their total and can be exported too.

From your phone

In the Donoor app, tap Transactions on the home screen: every donation, its details and the Refund button, just like on the dashboard.

Logging in

The donor clicks Log in on a donation page, enters their email and receives a login link valid for 15 minutes. Their area is created automatically with their first donation.

Their donations and receipts

In My donations, they find their full history and download their tax receipts as PDFs. If their address is missing, the Complete my profile banner prompts them to add it.

Their monthly donation

In the Active subscriptions tab, they can stop their monthly donation themselves with Cancel.

Everything in one place

Their tickets (Events), membership cards (Memberships) and orders (Shop) are also waiting for them in their area.