How do I create, find and change my donor account?
Your donor account is created automatically with your first donation, first membership, first ticket or first shop purchase: there is no sign-up to complete in advance. To log in afterwards, you only need your email address: you receive a sign-in link by email, with no password to remember.
This donor area brings together everything you do on Donoor, association by association: donations, memberships, tickets, orders and your personal information.
How my account was created
At the time of your first payment, whether it is a donation, a membership, an event ticket or a shop order, an account is opened automatically using the name and email address you entered on the form. You have nothing to confirm or set up: the confirmation page of your payment already tells you so. This same account is then used for all the associations you donate to or join through Donoor: you do not have one account per association, but a single donor area for everything.
Good to know: always use the same email address for all your donations. An account is linked to a single address: if you donate once with one address and then another time with a different address, you will have two separate donor areas, each with its own history.
How to log in to your donor area
- From a donation, ticketing, membership or shop page, click Log in, or open your donor area directly (the link is also included in your donation confirmation emails).
- On the Donor area screen, enter your email address and click Receive my sign-in link.
- Open the email you receive and click the link: it is valid for 15 minutes.
- You are then logged in, without having had to create or enter a password.
If the link expired before you clicked it, go back to the sign-in screen and simply request a new one using the same email address.
How long my login stays active
Once logged in, you stay logged in for about 7 days on the same device and the same browser, without needing a new link at each visit. After this period, or if you change device or browser, simply request a new sign-in link: the process is exactly the same.
What you will find in my donor area
Once logged in, a menu gives access to each type of activity:
| Section | What you will find there |
|---|---|
| Dashboard | An overview of your activity on Donoor |
| My donations | The history of your donations, your tax receipts to download and your ongoing monthly donations |
| Events | The tickets you have purchased |
| Memberships | Your membership cards and their renewal |
| Shop | Your orders and their tracking |
| My profile | Your name, your email and your address |
To find and stop a monthly donation, see how to set up, change or stop a monthly donation; for your tax receipts, see how to get my tax receipt; and for a membership card, see where to find my membership certificate or card. The Donor area training shows these screens with images.
How to change my personal information
Open My profile: three fields can be changed at any time, your Full name, your Email address and your Full address. These details are mainly used to receive your tax receipts when the associations you support are authorised to issue them.
Changing your profile does not remove your donation history, which remains linked to your account. However, a tax receipt that has already been issued keeps the name and address that were yours at the time it was generated: the document is fixed, for legal reasons, even if you later change your details. Only your future donations will use your new information.
Important: if you change the email address on your profile, it is this new address that you will need to use to log in next time.
I can't find my past donations
In the vast majority of cases, it comes down to the email address: check that you are logging in with the one used at the time of the donation. If you have donated with several addresses, you will need to log in separately to each of them to see the corresponding history. For any question about the security of your information, see is my banking and personal information protected?, and for any other question, contact details are on the Contact page.
Key takeaways
- The donor account is created automatically with your first donation, membership, ticket or shop purchase, using the email address you provided.
- Logging in is done without a password, through a link sent by email and valid for 15 minutes.
- Always use the same email address: each address corresponds to a separate donor area.
- You can change your name, email and address at any time from My profile.
- A tax receipt that has already been issued keeps the information as it was when it was created, even after you update your profile.